Payment is due at time of purchase. Online purchases may be made with credit card (MC, VISA) or via PayPal.
Orders may be canceled within 12 hours without penalty. Once books have shipped, they may not be returned.
Books are shipped via USPS Media Mail. If products are damaged in transport, the customer should take a photo of the unopened packaged and a second photo of the damaged book(s) and email within 24 hours of receipt to firstname.lastname@example.org. If a book is damaged but still readable, Snowbound Stories will refund fifty percent of the purchase price. If the book is damaged such that no reasonable person could be expected to read it, the book will be replaced at no cost to the customer.
For purchases made in person with a check, a fee of $30 will be charged for checks returned for insufficient funds.